Productlane

Connect interview notes and support feedback to product issues and decisions

KINDA · partial replacement
price $29/mo per seatsubscription / year $348estimated build time multi-dayreplaced by 0 people

The core loop is buildable, but a dependable replacement becomes a real weekend or multi-day project. For Productlane, connect interview notes and support feedback to product issues and decisions. The hard boundary is linear integration, call workflows, customer portal, sync, and team collaboration, plus participant network, synthesis workflow, and collaboration.

Build verification: not recorded. How we judge buildability

What you give up

  • Linear integration, call workflows, customer portal, sync, and team collaboration
  • large participant panel
  • recording and transcription infrastructure
  • advanced research repository
  • enterprise governance

Why people still pay

People still pay for Productlane because people pay either for access to participants or for a research repository that keeps evidence usable across an organization. The recurring cost buys recruitment, consent, scheduling, media storage, transcription, tagging consistency, notifications, search, and retention, not just the visible interface.

Your build guide

The stack, security requirements, and agent rules for a focused replacement.

Before you start

  • A supported Node release, PostgreSQL, HTTPS for a shared deployment, and a backup destination. Begin with one workspace and explicit owner/member permissions.
  • Implementation components: Next.js App Router and TypeScript for server-rendered pages and validated mutations. PostgreSQL with Drizzle migrations; Better Auth sessions for a small private workspace.
  • Scope boundary: Linear integration, call workflows, customer portal, sync, and team collaboration; large participant panel
01
Next.js App Router and TypeScript for server-rendered pages and validated mutations.
02
PostgreSQL with Drizzle migrations; Better Auth sessions for a small private workspace.
03
Domain model: interview notes, support evidence, source contacts, feedback themes, issue links and decision records
engineering roadmap

Implementation plan

1

Phase 1

Scope and fixtures. Implement this bounded workflow: Capture research and support feedback, connect excerpts to product themes and link approved themes to a selected issue tracker. Publish a limited roadmap while keeping customer context private. Record prerequisites, select representative user-owned fixtures and document the unsupported features: Linear integration, call workflows, customer portal, sync, and team collaboration; large participant panel

2

Phase 2

Durable model. Model interview notes, support evidence, source contacts, feedback themes, issue links and decision records Add migrations or a versioned document format, explicit validation, stable IDs and a visible import-error report. Preserve this rule: Public themes cannot expose private excerpts or contact details; one source excerpt retains provenance through merges and issue linking.

3

Phase 3

Complete the first useful path. Implement the workflow's input, review and output interface, with clear controls and explicit empty/error states. Commit related database changes in one transaction. Use version checks for competing edits and an outbox for external notifications; retry delivery independently of saving the record.

4

Phase 4

Permissions and integration failure. Authorize every record read and mutation on the server using its workspace membership; validate payloads, protect mutations against CSRF, and escape user-authored HTML. Request integration credentials and permissions only for the enabled feature; show a disconnected state instead of mock results.

5

Phase 5

Portable handoff. Export versioned JSON plus attachments and a readable CSV summary. Restore into a separate database and compare record IDs and attachment checksums before switching. Include setup, operating limits, fixture walkthrough and shutdown/restart instructions in the README.

6

Phase 6

Acceptance scenarios. Merge two themes and retain all evidence links; revoking a customer-note permission removes the excerpt from search and shared views. Repeat the workflow after restart and with a denied permission or unavailable dependency; show recoverable failure rather than a success placeholder.

the pro prompt
download AGENTS.md
WORKING SLICE
Capture research and support feedback, connect excerpts to product themes and link approved themes to a selected issue tracker. Publish a limited roadmap while keeping customer context private.

Build this scoped Productlane-inspired workflow with a documented data model and visible failure states.

Architecture
- Next.js App Router and TypeScript for server-rendered pages and validated mutations.
- PostgreSQL with Drizzle migrations; Better Auth sessions for a small private workspace.

Prerequisites and limits
A supported Node release, PostgreSQL, HTTPS for a shared deployment, and a backup destination. Begin with one workspace and explicit owner/member permissions.
Outside this release: Linear integration, call workflows, customer portal, sync, and team collaboration; large participant panel

Data model and correctness
interview notes, support evidence, source contacts, feedback themes, issue links and decision records
Invariant: Public themes cannot expose private excerpts or contact details; one source excerpt retains provenance through merges and issue linking.
Commit related database changes in one transaction. Use version checks for competing edits and an outbox for external notifications; retry delivery independently of saving the record.

Security and privacy
Authorize every record read and mutation on the server using its workspace membership; validate payloads, protect mutations against CSRF, and escape user-authored HTML.

Recovery and export
Export versioned JSON plus attachments and a readable CSV summary. Restore into a separate database and compare record IDs and attachment checksums before switching.

Implementation order
1. Phase 1 — Scope and fixtures. Implement this bounded workflow: Capture research and support feedback, connect excerpts to product themes and link approved themes to a selected issue tracker. Publish a limited roadmap while keeping customer context private. Record prerequisites, select representative user-owned fixtures and document the unsupported features: Linear integration, call workflows, customer portal, sync, and team collaboration; large participant panel
2. Phase 2 — Durable model. Model interview notes, support evidence, source contacts, feedback themes, issue links and decision records Add migrations or a versioned document format, explicit validation, stable IDs and a visible import-error report. Preserve this rule: Public themes cannot expose private excerpts or contact details; one source excerpt retains provenance through merges and issue linking.
3. Phase 3 — Complete the first useful path. Implement the workflow's input, review and output interface, with clear controls and explicit empty/error states. Commit related database changes in one transaction. Use version checks for competing edits and an outbox for external notifications; retry delivery independently of saving the record.
4. Phase 4 — Permissions and integration failure. Authorize every record read and mutation on the server using its workspace membership; validate payloads, protect mutations against CSRF, and escape user-authored HTML. Request integration credentials and permissions only for the enabled feature; show a disconnected state instead of mock results.
5. Phase 5 — Portable handoff. Export versioned JSON plus attachments and a readable CSV summary. Restore into a separate database and compare record IDs and attachment checksums before switching. Include setup, operating limits, fixture walkthrough and shutdown/restart instructions in the README.
6. Phase 6 — Acceptance scenarios. Merge two themes and retain all evidence links; revoking a customer-note permission removes the excerpt from search and shared views. Repeat the workflow after restart and with a denied permission or unavailable dependency; show recoverable failure rather than a success placeholder.

Acceptance
Merge two themes and retain all evidence links; revoking a customer-note permission removes the excerpt from search and shared views.
Use real source data or clearly labeled fixtures. Explain unsupported input and provider failures; do not fabricate analytics, delivery receipts, accuracy claims or security guarantees.

Optional agent guidance
Optional external skill: [vercel-react-best-practices](https://github.com/vercel-labs/agent-skills/blob/main/skills/react-best-practices/SKILL.md) — Improve React and Next.js data fetching, rendering, bundle size and server performance. Review its instructions and compatibility before use; it does not grant deployment, data-access or publication permission.
Optional external skill: [supabase-postgres-best-practices](https://github.com/supabase/agent-skills/blob/main/skills/supabase-postgres-best-practices/SKILL.md) — Review PostgreSQL schemas, queries, indexes, pooling, concurrency and row-level security. Review its instructions and compatibility before use; it does not grant deployment, data-access or publication permission.
Optional external skill: [web-design-guidelines](https://github.com/vercel-labs/agent-skills/blob/main/skills/web-design-guidelines/SKILL.md) — Review web interfaces for accessibility, keyboard focus, forms, navigation and interaction quality. Review its instructions and compatibility before use; it does not grant deployment, data-access or publication permission.
Project rule — data model: interview notes, support evidence, source contacts, feedback themes, issue links and decision records
Project rule — preserve this invariant: Public themes cannot expose private excerpts or contact details; one source excerpt retains provenance through merges and issue linking.
Project rule — acceptance evidence: Merge two themes and retain all evidence links; revoking a customer-note permission removes the excerpt from search and shared views.

$ open in your agent (prompt prefilled, you press enter), copy the prompt or copy or download AGENTS.md · generated from this app's build plan

prior art · use these instead of building, if you'd ratherFiderOpen-source customer-feedback portal with voting and status workflows.↗
share on X ↗

Productlane pricing

planmonthlyannual (per mo)what you get
starter—$29/user25 AI resolutions/month included; additional resolutions cost $0.79 each.Billed yearly.
pro—$59/user50 AI resolutions/month included; additional resolutions cost $0.79 each.Billed yearly.
scale—$99/user100 AI resolutions/month included; additional resolutions cost $0.79 each.Billed yearly.
early stage program, year 1—$65/workspace6 full seats + 20 viewer seats; 200 AI resolutions/month.12-month contract billed monthly. Published step-up is $451/month in Year 2 and $594/month in Year 3; eligibility includes fewer than 15 employees, under $10 million funding and no prior paid subscription.

free tierno free tier

billingAnnual public seat pricing; a monthly toggle exists but exact month-to-month prices were not exposed. The Early Stage program is a non-cancelable annual contract billed monthly. A 7-day trial is offered.

hidden costsAI resolutions above the included allowance cost $0.79 each; the Early Stage contract cannot be canceled before its annual term ends and rises from $65/month in Year 1 to $451/month in Year 2 and $594/month in Year 3.

pricing sources checked 2026-08-12 · pricing source ↗

Questions about Productlane

Can you build your own Productlane with AI?

Partly. The core loop is buildable, but a dependable replacement becomes a real weekend or multi-day project. For Productlane, connect interview notes and support feedback to product issues and decisions. The hard boundary is linear integration, call workflows, customer portal, sync, and team collaboration, plus participant network, synthesis workflow, and collaboration.

What does the Productlane build prompt cover?

The prompt starts with this scope: Capture research and support feedback, connect excerpts to product themes and link approved themes to a selected issue tracker. Publish a limited roadmap while keeping customer context private. Full-product capabilities excluded from the comparison include: Linear integration, call workflows, customer portal, sync, and team collaboration; large participant panel; recording and transcription infrastructure. Follow the implementation plan and its prerequisites before expanding the build.

How do I use the prompt, AGENTS.md and agent skills?

Start with the Productlane prerequisites and stack, then copy the prompt into your coding agent. Save the project rules as AGENTS.md in the project root. Linked skills are optional packages or source instructions for specific tasks; review their current contents and install only those matching the chosen stack. A skill does not supply API credentials or verify the finished app.

How long will this Productlane project take?

The catalogue estimate is multi-day for the limited scope. Setup, integration approvals, debugging, deployment and ongoing maintenance can add time. This is an estimate, not a delivery guarantee.

What would I give up by replacing Productlane?

Linear integration, call workflows, customer portal, sync, and team collaboration; large participant panel; recording and transcription infrastructure; advanced research repository; enterprise governance. People still pay for Productlane because people pay either for access to participants or for a research repository that keeps evidence usable across an organization. The recurring cost buys recruitment, consent, scheduling, media storage, transcription, tagging consistency, notifications, search, and retention, not just the visible interface.

What price is this guide comparing against?

The recorded Pro plan is $29/mo per seat (monthly per user), checked 2026-07-31. Check the linked pricing source before buying. Building your own also has hosting, API and maintenance costs; the recorded amount is not a guaranteed saving.

What can I use instead of building Productlane?

The prior-art section lists Fider as starting points. Review their current scope, license and maintenance before adopting one.

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